Customer Portal

Right from day one we at target fire have tried to stay one step ahead of our competitors and now feel we are streets ahead. We have tried computer software from off the shelf but have found it did not comply with want we wanted, so we asked our IT suppliers to help us design some new software that did just what it said on the tin! So here we are 10 years down the line, engineers using hand held PDA's which allows jobs to be sent direct to the engineer wherever he is, he can then carry out the service or delivery and send the completed job back without wasting any time travelling back to the office. At this point the invoice and recommendation, if there is one, are ready to be printed off and sent to the customer.

We have now added to our new web site a customer portal which allows the customer to look at all the sites they have. The customer can then check if all their sites are on our data base, when they are due to be serviced and check how many units are on site. They can also check the type of units they have, check the locations of each piece of equipment and print individual sites lists which can then be used by the customer to do a monthly visual check by the responsible person. So whether the customer has one site or one hundred sites they can have all the information regarding the fire equipment at a touch of a button just by visiting our web page and using the login section.